FAQ

 

What types of products do you offer?

At Scope Cozy Candle & Co, we specialize in eco-friendly scented candles and car diffusers. Our unique fragrances, such as Pistacia Pyra and Angel Rossa, are designed to create a warm and inviting atmosphere in your home and vehicle.

Are your candles eco-friendly?

Yes! We take pride in offering eco-friendly candles made from sustainable materials. Our products are crafted to provide a delightful scent while being kind to the environment.

How long will it take for my order to arrive?

Orders are processed within 1–3 business days. Once shipped, delivery times vary: 5–10 business days for the USA, 7–14 business days for the UK & EU, and 10–20 business days for the rest of the world. Please note that shipping times may vary based on location and other factors.

What is your return policy?

If you're not satisfied with your purchase, you can request a return within 30 days of receiving your item. The item must be unused and in its original packaging. For more details, please refer to our return policy.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier's site.

What should I do if my order is delayed or lost?

If your order is delayed beyond the estimated delivery time, please reach out to us at Scopecozy@gmail.com. We're here to assist you in tracking your order or arranging a replacement if necessary.

Can I exchange a product?

We only offer exchanges for items that are defective or damaged. If you need to request an exchange, please contact us for assistance.

Are there any shipping fees?

Shipping fees are calculated at checkout based on your location and the weight of your order. You will see the total shipping cost before completing your purchase.